Last updated: July 2025

1. Introduction

These Terms of Use ("Terms") govern your use of the Ai x Comms Lab website at www.aixcommslab.com ("Website") and all related services, training programmes, consultancy offerings, and content (collectively, "Services") provided by Ai x Comms Lab ("Company", "we", "us", or "our").

By accessing or using our Website and Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Website or use our Services.

2. About our services

Ai x Comms Lab provides specialist AI consultancy services, including:

• Team AI activation workshops and training

• Process transformation and redesign consultancy

• Department AI transformation programmes

• AI readiness assessments and diagnostics

• Coaching and mentoring services

• Educational content and resources

• Newsletter and thought leadership content

Our services are designed for business professionals, teams, and organisations seeking to integrate AI strategically into their communications and operational workflows.

3. Eligibility and user requirements

Age and authority

• You must be at least 18 years old to use our Services

• If you are accessing Services on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms

• You must provide accurate and complete information when registering or engaging our Services

Professional use

Our Services are intended for legitimate business and professional development purposes only.

4. Intellectual property rights

Our content

All content on our Website and within our Services, including but not limited to:

• Text, graphics, logos, images, and software

• Training materials, frameworks, and methodologies

• The “People+AI”, “Teams+AI” and “Department+AI” approaches and transformation blueprints

• Workshop designs and assessment tools

• Blog posts, articles, videos, audio, and educational resources

...is owned by Ai x Comms Lab and protected by UK and international copyright, trademark, and other intellectual property laws.

Your use of our content

You may:

• Access and view content for your personal or internal business use

• Download materials designated explicitly as downloadable

• Share our content with appropriate attribution and links back to our Website

You may not:

• Reproduce, modify, or distribute our content without written permission

• Use our methodologies or frameworks commercially without licensing

• Remove copyright notices or proprietary markings

• Create derivative works based on our proprietary content

Client work and confidentiality

Any bespoke materials, assessments, or strategies we create specifically for your organisation remain your property, subject to our retention of underlying methodologies and approaches.

5. User-generated content

Content you provide

When you participate in our workshops, assessments, or training programmes, you may provide:

• Assessment responses and evaluation feedback

• Case studies and use case examples

• Questions and discussion contributions

• Testimonials and success stories

Your rights and our use

• You retain ownership of your original content

• You grant us permission to use anonymised examples and insights to improve our Services

• We may request explicit permission to use your success stories or testimonials in our marketing

• We will protect confidential business information as outlined in our Privacy Policy

6. Service delivery and client responsibilities

Our commitments

We will:

• Deliver services with professional competence and care

• Respect confidentiality agreements and data protection requirements

• Provide services substantially as described in our proposals and agreements

• Support you according to the terms of your specific service package

Your responsibilities

You agree to:

• Provide accurate information about your needs and organisational context

• Participate actively and constructively in workshops and transformation programmes

• Implement recommendations in good faith where appropriate

• Respect the learning environment and other participants in group sessions

• Pay invoices according to agreed terms

Service modifications

We reserve the right to modify or discontinue Services with reasonable notice. For ongoing transformation programmes, we will work with you to ensure continuity or provide appropriate alternatives.

7. Payment terms and cancellation

Payment

• Invoices are due within 30 days unless otherwise agreed

• We accept bank transfers, credit cards, and other agreed payment methods

• Late payment may result in the suspension of ongoing services

• All prices are exclusive of VAT unless stated otherwise

Cancellation and refunds

• Workshops/Training: 48 hours' notice required for full refund; 24-48 hours for 50% refund

• Transformation Programmes: Cancellation terms as specified in individual agreements

• Consultancy Services: Charged for work completed to the cancellation date

• Force Majeure: Full refund if we cannot deliver due to circumstances beyond our control

Non-payment

We reserve the right to suspend or terminate Services for non-payment and may engage debt collection services if necessary.

8. Professional disclaimers

Consultancy nature

Our Services constitute professional advice and recommendations based on our expertise and your specific circumstances. However:

• We provide guidance, not guarantees of specific business outcomes

• Implementation success depends on factors beyond our control

• Results may vary based on organisational context, commitment, and external factors

AI tool recommendations

• We may recommend AI tools and platforms based on our professional assessment

• We do not guarantee the performance, availability, or suitability of third-party tools

• Tool licensing, costs, and compliance remain your responsibility

• Our recommendations are not endorsements or warranties

Educational content

Information on our Website and in our materials is for educational purposes and should not be considered as:

• Legal, financial, or regulatory advice

• Guarantees about AI tool capabilities or business outcomes

• Substitutes for your own professional judgment and due diligence

9. Limitation of liability

Service limitations

To the fullest extent permitted by law:

• Our total liability for any service delivery issues shall not exceed the fees paid for that specific service

• We are not liable for indirect, consequential, or special damages, including lost profits or business interruption

• We are not responsible for outcomes resulting from your implementation decisions or external factors

Third-party content

We are not liable for the accuracy, availability, or performance of third-party AI tools, platforms, or services we may recommend or discuss

Force majeure

We are not liable for delays or failures in service delivery due to circumstances beyond our reasonable control

10. Indemnification

You agree to indemnify and hold Ai x Comms Lab harmless from any claims, damages, or expenses arising from:

• Your misuse of our Services or Website

• Your violation of these Terms

• Your implementation of recommendations in ways that breach applicable laws or regulations

• Your violation of any third party's rights

11. Privacy and data protection

Your privacy is important to us. Our collection and use of your personal information is governed by our separate Privacy Policy, which forms part of these Terms.

12. Website usage

Acceptable use

You may not use our Website to:

• Transmit harmful, illegal, or offensive content

• Attempt to gain unauthorised access to our systems

• Interfere with the Website's operation or other users' access

• Harvest contact information for unsolicited communications

Third-party links

Our Website may contain links to external sites. We are not responsible for the content or practices of these third-party websites.

13. Termination

By you

You may terminate your use of our Services at any time, subject to the cancellation terms in Section 7.

By us

We may terminate or suspend your access immediately if you:

• Breach these Terms

• Engage in harmful or disruptive behaviour

• Fail to pay for services

• Misuse our intellectual property

Effect of termination

Upon termination:

• Your right to use our Services ceases immediately

• We will provide any completed work and return your materials

• Confidentiality obligations survive termination

• Payment obligations for completed services remain due

14. Changes to terms

We may update these Terms from time to time to reflect:

• Changes in our Services

• Legal or regulatory requirements

• Operational improvements

We will notify you of significant changes via:

• Email to registered users

• Notice on our Website

• Direct communication for ongoing service clients

Continued use of our Services after notification constitutes acceptance of the updated Terms.

15. Governing law and disputes

Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Dispute resolution

Before pursuing formal legal action, we encourage resolving disputes through:

• Direct Discussion: Contact us via our Privacy policy form to discuss concerns or directly with the representative from our team who is your main contact point with Ai x Comms Lab

• Mediation: We're willing to participate in professional mediation if needed

• Professional Standards: As a professional services business, we're committed to resolving issues constructively

16. Consumer rights

If you are a consumer (purchasing services for personal use), these Terms do not affect your statutory rights under UK consumer protection law, including:

• The right to receive services with reasonable care and skill

• Rights under the Consumer Rights Act 2015

• Rights to refunds for unsatisfactory services

17. General provisions

Entire agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the complete agreement between us.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full effect.

No waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations with reasonable notice.

18. Contact Information

For questions about these Terms of Use:

Frank Dias, Founder & CEO, Ai x Comms Lab
Website: www.aixcommslab.com
Address: London, UK

Contact us: Contact us via our Privacy policy form or directly with the representative from our team who is your main contact point with Ai x Comms Lab

By using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.